1. Information We Collect
AWIB SACCOS collects information necessary to provide financial services and maintain regulatory compliance. This includes:
- Personal Information: Name, address, phone number, email, date of birth, national ID number
- Financial Information: Income details, employment status, business information, transaction history
- Documentation: Identity documents, business licenses, bank statements, collateral documentation
- Website Usage: IP address, browser type, pages visited, time spent on site
2. How We Use Your Information
We use collected information for:
- Processing membership applications and loan requests
- Providing financial services and customer support
- Complying with regulatory requirements and anti-money laundering laws
- Improving our services and website functionality
- Communicating important updates and promotional offers
- Risk assessment and fraud prevention
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Regulatory Compliance: With government agencies and regulatory bodies as required by law
- Credit Reference: With licensed credit reference bureaus for creditworthiness assessment
- Service Providers: With trusted third-party service providers who assist in our operations
- Legal Requirements: When required by court order or legal process
4. Data Security
We implement robust security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Multi-factor authentication for system access
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Physical security measures for our premises and data centers
5. Your Rights
You have the right to:
- Access your personal information held by us
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to regulatory requirements)
- Withdraw consent for marketing communications
- File a complaint with relevant data protection authorities
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Generally:
- Active member data: Retained during membership and 7 years after termination
- Loan documentation: Retained for 10 years after loan closure
- Website analytics: Retained for 2 years
- Marketing communications: Until you opt out
7. Cookies and Website Technology
Our website uses cookies and similar technologies to enhance user experience. These include:
- Essential cookies for website functionality
- Analytics cookies to understand website usage
- Preference cookies to remember your settings
You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
9. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and direct member notifications.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
- Email: privacy@awib-saccos.com or info@awib-saccos.com
- Phone: +255 758 533 181
- Address: Summit Centre, Arusha, Tanzania
- Data Protection Officer: Available upon request